{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free shipping across the United Kingdom on orders of GBP 75 or more; a flat GBP 25 shipping charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 22 September 2026. Where we deliver We deliver all across the United Kingdom. Delivery times are the same wherever you are: 5 to 7 days once your order has been handled. What delivery costs Delivery is free on orders of £75 or more. Below that, a flat £25 delivery charge applies. The charge is shown in your cart before you pay, so there is never a surprise at checkout. You can also choose express delivery in the cart for £25. Express is a paid upgrade, so that charge applies to every express order, including orders that would otherwise qualify for free delivery. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Stands and framed chairs are bulky, and long or bulky items can take the upper end of that range. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you sooner than that. Once you have your tracking number you can follow the parcel on our Track Your Parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://hammocksonline.co.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from purchase under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. A faulty, damaged or misdescribed item is put right at the shop's cost whatever that window says, and nothing here limits a buyer's rights under UK consumer law.",
    "content": "Refunds & Returns Last updated 22 September 2026. Changing your mind For online purchases, notify us within 14 days after receiving your goods if you want to cancel. You then have a further 14 days to send them back. Email theteam@customersupport.care with your order number. You may inspect the goods as you would in a shop. We may deduct for loss in value caused by handling beyond what is necessary to inspect them. You pay the direct cost of a change-of-mind return. Contact us for the correct return warehouse address before posting anything. Please package the goods securely and keep proof of postage. Original packaging is helpful but is not a condition of your statutory cancellation rights. Our additional voluntary policy also accepts returns within 15 days of purchase, with original packaging and proof of purchase. It does not shorten or replace the statutory periods above. Your refund We refund the goods and the cost of the least expensive standard delivery offered with your order. Any extra cost you chose for express delivery is not refunded for a change of mind. We aim to process a return within 24 to 48 hours of receiving it, and make the statutory refund within 14 days after receiving the goods or evidence that you sent them back, whichever is earlier. Refunds go to the original payment method; store credit is available only if you choose it. Faulty, damaged or incorrect items Your rights under the Consumer Rights Act 2015 apply. Goods must match their description, be of satisfactory quality and be fit for purpose. You normally have a 30-day short-term right to reject faulty goods. Contact us about any fault, missing item, transit damage or incorrect item and we will arrange the applicable repair, replacement or refund. We cover reasonable return costs for faulty or incorrect goods. Photographs can help us resolve a problem but do not remove your legal rights. Cancelling before dispatch Contact us as soon as possible if you need to change or cancel an order. Cancelling before dispatch is free. If an order has already shipped, your cancellation and return rights still apply. Starting a return Email theteam@customersupport.care with your order number and the item you wish to return. This policy covers purchases from this website; contact the retailer for purchases made elsewhere. If you are unhappy with our response, use our complaints process . Nothing here restricts your statutory rights.",
    "url": "https://hammocksonline.co.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Hammocks Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 22 September 2026. This Privacy Policy explains how Hammocks Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit hammocksonline.co.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise your rights, email theteam@customersupport.care . We normally respond within one month. Where an extension is permitted for a complex request, we will explain it. We handle personal data under the UK GDPR and the Data Protection Act 2018. If you are unhappy with our handling of your data, you can complain to the Information Commissioner’s Office at ico.org.uk . Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Hammocks Company, a division of Caruso Consulting Co Ltd Administration office: Suite 56, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://hammocksonline.co.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Hammocks Company.",
    "content": "Terms & Conditions Last updated 22 September 2026. These Terms & Conditions govern your use of hammocksonline.co.uk and any purchase you make from Hammocks Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Hammocks Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches. Pricing All prices are shown in pounds sterling (GBP). We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from hammocksonline.co.uk . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Hammocks Company, a division of Caruso Consulting Co Ltd Administration office: Suite 56, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://hammocksonline.co.uk/terms-and-conditions/"
  }
}